Privacy Policy

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Keplar

Website Visitor Privacy Policy

Last Updated: January 13, 2026

Thank you for visiting Keplar Voice! We value your privacy and want you to understand how we collect, use, and protect your personal data when you interact with our website, sign up for our services as a customer, request demos, receive marketing communications, or otherwise engage with us in a non‑participant capacity.

1. Introduction & Contact Information

Keplar Voice provides AI‑powered voice analytics and conversational intelligence solutions. This Website Privacy Policy ("Policy") focuses on how we collect and process personal data from:

Website visitors

Prospective or existing customers

Anyone engaging with our Site or services in a non‑participant capacity

2. Information We Collect

When you use our website or otherwise interact with us (outside of research studies), we may collect:

2.1 Contact Details

Name, job title, employer name, and work email (e.g., when you request demos, sign up for newsletters, create an account, or access our voice analytics dashboard).

2.2 Technical & Usage Data

IP address, browser type, operating system, device details, pages viewed, links clicked, session recordings, and referring URLs.

We collect this data through cookies, web beacons, log files, and similar tracking technologies.

2.3 Audio & Transcript Metadata (Non‑participant)

When you upload or stream voice samples for self‑service trials of Keplar Voice, we collect metadata such as file type, duration, language, and acoustic characteristics.

Important: We treat any actual voice content you provide during a non‑participant demo session in accordance with our service terms; such content is processed transiently for demo purposes and is deleted within 30 days unless you become a customer.

2.4 Marketing & Communication Preferences

Data you provide when subscribing to newsletters, webinars, or requesting marketing materials.

We may also obtain personal data from third‑party or public sources (e.g., LinkedIn, conference attendee lists) to supplement our marketing database.

3. How We Use Your Information

We use your information for the following purposes:

Purpose	Examples
Operate and Maintain Our Website	Ensure the Site functions properly, load‑balance traffic, and detect/prevent malicious activity.
Respond to Inquiries & Provide Customer Support	Fulfil demo requests, answer questions, troubleshoot technical issues, and onboard new customers.
Marketing & Communications	Send you product updates, newsletters, and promotional offers where allowed by law or with your consent.
Analytics & Product Improvements	Understand how users interact with our Site, measure campaign performance, improve user experience, and enhance the accuracy of our voice analytics models.
Other Legitimate Business Interests	Ensure network and information security, prevent fraud, enforce our agreements, and protect our legal rights.

No Voice/Profile Linking for Marketing: If you provide a sample voice recording during a demo, we do not link the acoustic profile or transcript of that recording to your contact email for behavioral profiling or marketing personalization.

4. Cookies and Similar Technologies

We and certain third‑parties use cookies, pixels, and similar technologies to:

Remember your preferences (e.g., language, authentication tokens).

Analyze website traffic and performance using analytics providers such as PostHog and Google Analytics.

Measure the effectiveness of our marketing campaigns.

Provide you with more relevant content or ads on our site or elsewhere.

Cookie Consent Banner (EU/UK visitors): Visitors from jurisdictions that require prior consent for non‑essential cookies will be presented with a cookie consent banner that allows granular control over analytics and advertising cookies.

You can also control cookies via your browser settings. Disabling certain cookies may affect some features or functionality of our website.

5. Sharing Information with Third Parties

We do not sell your personal data. We share it only in limited ways:

Service Providers – for hosting (e.g., AWS), analytics, email delivery, customer support, and advertising. These providers may process personal data only as instructed by us.

Legal Compliance & Safety – when required by law, to protect our rights or the rights of others, investigate fraud, or respond to a lawful request.

Aggregated/De‑identified Data – may be shared with partners or advertisers for marketing, analytics, or research; this data cannot be used to identify you.

Business Transfers – in connection with a merger, acquisition, financing, or sale of all or a portion of our assets. We will notify you of any transaction that materially affects your personal data.

6. Data Storage, Transfers, and Retention

Location of Servers – We primarily store data on servers located in the United States.

International Transfers – For data originating from the EEA/UK/Switzerland, we rely on Standard Contractual Clauses and conduct Transfer Impact Assessments (TIAs) to ensure adequate protection post‑Schrems II.

Retention Period – We retain personal data only as long as necessary for the purposes described in this Policy or as required by law. Voice demo recordings are deleted within 30 days unless you convert to a paid account. You may request deletion at any time by emailing hello@keplar.io.

7. Your Rights and Choices

Depending on your jurisdiction (e.g., GDPR, CCPA, LGPD, PIPEDA), you may have the following rights with respect to your personal data:

Access & Portability – Receive a copy of the data we hold about you in a machine‑readable format.

Rectification – Correct inaccurate or incomplete information.

Deletion – Request deletion of your personal data where legally permitted.

Object/Restrict – Object to or restrict certain processing activities.

Withdraw Consent – Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise these rights, email hello@keplar.io. We will respond within the timeframe required by applicable law.

8. Security Measures

We implement industry‑standard administrative, technical, and physical security measures to protect personal data, including:

Encryption in transit (TLS 1.2+) and at rest (AES‑256).

Role‑based access controls and multi‑factor authentication for staff.

Annual penetration testing and continuous vulnerability scanning.

SOC 2 Type II audited hosting providers.

No method of transmission or storage is 100% secure. We continually refine our security practices to help ensure your data remains protected.

9. Children's Data

Our website and services are not intended for individuals under the age of 16 (or higher age if mandated by local law). We do not knowingly collect personal data from children in this context. If you believe we have unintentionally collected data from someone under the applicable age, please contact us to request deletion.

10. Changes to this Policy

We may update this Website Privacy Policy from time to time to reflect changes in our practices or legal obligations. If we make material changes, we will notify you by posting an update on this site, through a banner notification, or via email. Your continued use of our website after any such update constitutes acknowledgment of the modified Policy.

11. Questions, Concerns, or Complaints

If you have questions about this Policy or how we handle your personal data, please contact us at: